SimplyBunkBeds.com Misled Us (And I’m Not Happy)
Wow, it feels like this site is rapidly devolving into a consumer bitch fest. But here we go again… We recently ordered two sets of ash bunkbeds from SimplyBunkBeds.com (a subsidiary of NetShops, Inc.)...
View ArticleDish Network Customer Service: Drat, Foiled Again!
This is getting really, really old… When I last wrote about our Dish Network customer service problems, I was confident that they had been solved. But I was wrong… While we did receive the $49.99...
View ArticleDish Network Customer Service Salvation (For Real This Time?)
Before I jump in on the topic at hand, I thought I’d highlight an interesting little tidbit from a commenter who claims to be a former Dish Network employee: As a former employee of Dish, please allow...
View ArticleDish Network Technical Problems: This is Getting Ridiculous!
For all the trouble that we’ve had with Dish Network, this is hardly surprising… Our service has been out since Sunday night. Actually, it started acting funky Sunday night and then pretty much went...
View ArticleDish Network Technical Troubles Solved
Well, yesterday went far better than I expected… The Dish Network tech showed up at 10AM, smack dab in the middle of the promised 8AM to noon window. He came into the house, ran a few diagnostics, and...
View ArticleUsing Shopper Data to Get the Word Out About Recalls
Now this is brilliant. Instead of simply using their customer’s shopping history data for marketing purposes, grocery chain Meijer has decided to put their Orwellian insights to good use… They’ve...
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Dish Network, You STILL Suck
I’ve had my share of troubles with Dish Network customer service in the past, but this just about takes the cake… This past month, our bill was a bit higher than normal. When I investigated, I...
View ArticleDish Network Pay-Per-View Followup
Miracle of miracles, I got an e-mail response from Dish Network saying that they’ve credited our account for $3.99 to make up for the pay-per-view movie that we never ordered. Interestingly, shortly...
View ArticleFinally… Customer Service That Rocks
How’s this for awesome customer service? We were settling in late last Saturday morning to watch some college football when my wife and I decided that we wanted to get some takeout from our local...
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Ask Your Bank for a Better Deal
Last fall, my wife and I went into our nearest bank branch to set up a new savings account for a trust that we’re managing. While we were there, the “Personal Banker” told us about a promo that they...
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Why Do Cell Phone Companies Charge Activation Fees?
Pardon the rant, but… With the recent news that AT&T is doubling their wireless activation fee from $18 to $36, I just have to ask: Why do cell phone companies charge activation/upgrade fees? The...
View ArticleCredit Card Fraud: It Can Happen to You
This wasn’t supposed to happen to me. You see, as a financial writer, when I cover a story about credit card fraud, it’s supposed to be in the third person — about what happened to some unfortunate...
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Poor Service and Cutting Your Losses
Last night my wife stopped at a well known fast food joint to pick up dinner. I’m not naming names, but there was a red-haired, yellow-suited clown and some arches involved… I’m sure you can figure it...
View ArticlePoor Service Made Right
Not quite a month ago, I wrote about a poor customer service experience at the Golden Arches, and what a poor job they did in making it right. Today I’m writing about another negative experience at a...
View ArticleCalling attention to retention
This post is from staff writer Jeffrey Steele. I’ve been a member of a local professional association for more than 20 years. The group holds monthly meetings, and the program committee comes up with a...
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Did Apple Just Improve Card Security?
image: apple Which side are you on? The universe these days seems to be split into Apple lovers and Apple haters. The lovers anxiously awaited Apple’s annual model change, wondering what they were...
View ArticleSimplyBunkBeds.com Misled Us (And I’m Not Happy)
Wow, it feels like this site is rapidly devolving into a consumer bitch fest. But here we go again… We recently ordered two sets of ash bunkbeds from SimplyBunkBeds.com (a subsidiary of NetShops, Inc.)...
View ArticleDish Network Customer Service: Drat, Foiled Again!
This is getting really, really old… When I last wrote about our Dish Network customer service problems, I was confident that they had been solved. But I was wrong… While we did receive the $49.99...
View ArticleDish Network Customer Service Salvation (For Real This Time?)
Before I jump in on the topic at hand, I thought I’d highlight an interesting little tidbit from a commenter who claims to be a former Dish Network employee: As a former employee of Dish, please allow...
View ArticleDish Network Technical Problems: This is Getting Ridiculous!
For all the trouble that we’ve had with Dish Network, this is hardly surprising… Our service has been out since Sunday night. Actually, it started acting funky Sunday night and then pretty much went...
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